A Combined Spatial and Temporal Level of Service Framework for Airport Terminals

"The fundamental units for the measurement of the level of service (LOS) at airport terminals are per passenger space and waiting time. The IATA framework measures passenger density and waiting time separately, which could lead to conflicting measurements when passenger density and waiting time indicates different LOS levels. This thesis therefore aimed to develop a combined spatial and temporal LOS (ST-LOS) framework to guide terminal planning.

Creator
Dr Tae Hyun (Danny) Kim
Supervisor
Dr Cheng-Lung (Richard) Wu
Level
PhD
Passengers in airport terminal

Automation acceptance in air traffic management

An increased use of automation within the ATM environment is seen to be one possible enabler for a significant capacity increase of the ATM system. However, often automated tools and systems are rejected by the Air Traffic Controllers unwillingness to cooperate with it. This research defines the threshold along the automation dimensions "decision selection" and "action implementation", where the support of the operators tips into skepticism and refusal to collaborate with it.

Creator
Marek Bekier
Supervisor
Brett Molesworth
Level
PhD
Air traffic control room

An empirical investigation of the relationships between airline service quality, perceived price, service value, passenger satisfaction, airline image, and passengers' behavioural intentions.

This research seeks to investigate the relationship of airline service quality with price, service value, airline image, passenger satisfaction and passengers' behavioural intentions. By acquiring data from both Korean and Australian passengers, the purpose of this research is to study and to understand choice behaviour of airline passengers. To test the conceptual framework, path analysis technique via Structural Equation Modeling is applied to data collected from airline passengers.

Creator
Jin Wu Park
Supervisor
Cheng-Lung (Richard) Wu
Level
PhD
Air passengers